Return & Refund Policy

Return & Refund Policy

At Frolicshub, we want you to be completely satisfied with your purchase. If you're not happy with your sports apparel, football kit, or swimming gear, we're here to help.

Return Eligibility

You may return items within 7 days of receiving your order if:

  • The item is unused, unworn, and in original condition
  • All original tags and packaging are intact
  • The product has no signs of wear, washing, or damage
  • You have your original order receipt or confirmation

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Swimwear and swimming accessories (unless defective)
  • Undergarments and compression wear
  • Items marked as final sale or clearance
  • Customized or personalized products

How to Initiate a Return

Step 1: Contact our support team at support@frolicshub.store within 7 days of delivery
Step 2: Provide your order number and reason for return
Step 3: Wait for return authorization and instructions
Step 4: Pack the item securely in original packaging
Step 5: Ship the item back using our provided instructions

Return Shipping

Return shipping costs are the customer's responsibility unless the item is defective or we sent the wrong product. We recommend using a trackable shipping method.

Refund Process

Once we receive and inspect your returned item:

  • Approved returns are processed within 3-5 business days
  • Refunds are issued to your original payment method
  • Bank processing may take an additional 5-10 business days
  • You'll receive an email confirmation once the refund is processed

Exchanges

We currently don't offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order.

Defective or Damaged Items

If you receive a defective or damaged product:

  • Contact us immediately with photos of the issue
  • We'll arrange a free return pickup
  • You'll receive a full refund or replacement

Wrong Item Received

If we sent you the wrong item, we'll cover all return shipping costs and send you the correct product at no additional charge.

Cancellations

Orders can be cancelled within 24 hours of placement if they haven't been shipped yet. Contact us immediately at support@frolicshub.store or call us 0092 321 4318840

Questions?

For any questions about returns or refunds, please reach out to our customer support team. We're here to make the process as smooth as possible!

Last updated: January 2026